Communication between your employees and with your clients is an important part of your business. Fast, efficient, and reliable communication increases productivity within the business and ensures that your customers receive the fast, reliable service they expect from you.
Voice Over IP telephones now handle most communication functions within a business, and they depend on either a cloud computing system, a dedicated host system, or a hybrid in order to function. Your IT managed services provider (MSP) can provide you with this phone system.
Voice Over IP Phones Explained
A Voice Over IP phone (VoIP) system provides communication and service in the same data stream as several other internet services. VoIP systems provide accessibility between your employees and your customers and allow them to conduct phone calls even during emergencies. These systems not only account for efficient phone calls, but they also allow other communication such as texts, web conferences, and more. Consider changing to this service if you need to update your old phone system, your business is expanding, or your workforce is spread thin.
Cloud Provided VoIP Services
The efficiency and benefits of cloud computing applies to your business phones as well. A cloud VoIP system connects your phones and other communication devices through the internet and to an offsite cloud service. This service connects the members of your workplace through a cloud hosted system that is easy to access and lacks the drawbacks of an onsite installation.
On-Premise VoIP Services
A on-premise VoIP service provides some of the same connection and communication benefits that a cloud system does, but relies on a dedicated service installed somewhere in your workplace. An on-premise VoIP system needs some maintenance, and any damage to it may compromise your communication system – but you will also have greater control.
Which Service Is Best For Your Business?
Both cloud computing and on-premise servers have enticing features and some drawbacks. Cloud computing allows for greater flexibility, expansion, and is more cost-effective since it requires no physical installation and can still function in case of a natural disaster. Cloud phone systems are ideal for small businesses with no formal IT staff and companies that want to save some money. Onsite VoIP services require more installation and maintenance as your business expands, but they also give you more control and added security. These systems are the ideal choice if you want more customization options and have an existing IT staff.
Both VoIP forms provide the same functions, such as:
- Call control, management, and training
- Voicemail and messaging
- Contact center
Whether you choose a cloud or an onsite phone system, you will connect your business workplace through a single, simple system that will increase communication, efficiency, and ultimately, your profits.